Refund Policy

1. Introduction

At Collabr, we strive to ensure your satisfaction with our services. This Refund Policy outlines the conditions under which we provide refunds for our services.

By using our platform, you agree to the terms of this Refund Policy. Please read it carefully before making any purchases.

2. Subscription Services

For subscription-based services, the following refund terms apply:

• Monthly Subscriptions: You may cancel your monthly subscription at any time. However, we do not provide refunds for partial subscription periods. Your subscription will remain active until the end of the current billing cycle.
• Annual Subscriptions: For annual subscriptions, you may request a prorated refund within 30 days of your purchase. After 30 days, no refunds will be provided for the remaining subscription period.
• Free Trial Conversions: If you upgrade from a free trial to a paid subscription, you will not be eligible for a refund for the initial subscription period.

3. One-Time Purchases

For one-time purchases of services or digital products:

• Service Fees: Refunds for service fees may be requested within 14 days of purchase if the service has not yet been delivered or initiated.
• Digital Products: Due to the nature of digital products, all sales are final once the product has been delivered or access has been granted. No refunds will be provided unless the product is defective or significantly different from what was advertised.
• Custom Services: For custom services, refunds are provided at our discretion and will be evaluated on a case-by-case basis.

4. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• The service or product is defective or significantly different from what was advertised.
• You were charged multiple times for the same service or product.
• You cancel your subscription within the applicable refund period.
• Technical issues prevented you from accessing or using the service or product, and our support team was unable to resolve the issue within a reasonable timeframe.

5. Non-Refundable Items

The following items are non-refundable:

• Services that have already been fully or partially delivered.
• Digital products that have been downloaded, accessed, or used.
• Purchases made using promotional credits or gift cards.
• Transaction fees, processing fees, or other administrative charges.

6. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at hello@collabr-ai.tech with your order details and reason for the refund request.
2. Our team will review your request and respond within 5 business days.
3. If your refund is approved, it will be processed using the original payment method. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

7. Cancellation of Services

You may cancel your subscription or service at any time by:

• Logging into your account and navigating to the subscription settings.
• Contacting our support team at hello@collabr-ai.tech.

Please note that cancellation does not automatically qualify you for a refund. Refund eligibility is determined by the terms outlined in this policy.

8. Disputes and Chargebacks

We encourage you to contact our support team before initiating a dispute or chargeback with your payment provider. Unauthorized chargebacks may result in the termination of your account and additional fees. We are committed to resolving any issues directly with our customers in a fair and transparent manner.